Privacy Policy

Last updated: October 26, 2025

1. Introduction

Hicifelt Coffee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hicifelt.digital or visit our coffee shop located at 21 MG Road, Bengaluru, Karnataka, India.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order through our online form
• Contact us via email, phone, or contact forms
• Visit our coffee shop and provide information
• Subscribe to our newsletter
• Participate in surveys or promotions

Personal information may include your name, email address, phone number, delivery address, payment information, and other details you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Your IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Time and date of your visit
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your coffee orders
• Communicate with you about your orders and our services
• Provide customer support and respond to inquiries
• Send you promotional offers and newsletters (with your consent)
• Improve our website and coffee shop services
• Comply with legal obligations
• Detect and prevent fraud
• Personalize your experience

4. Information Sharing and Disclosure

4.1 We do not sell your personal information to third parties.

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, delivery services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition (with prior notice)
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• SSL encryption for data transmission
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Analyze website traffic
• Provide personalized content
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Typically, we retain order information for 7 years for accounting and legal purposes.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing for direct marketing

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, in compliance with applicable data protection laws.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.