Terms of Service

Last updated: October 26, 2025

1. Acceptance of Terms

Welcome to Hicifelt Coffee. These Terms of Service ("Terms") govern your access to and use of our website hicifelt.digital and our coffee shop services located at 21 MG Road, Bengaluru, Karnataka, India. By accessing our website or visiting our coffee shop, you agree to be bound by these Terms.

2. Description of Services

Hicifelt Coffee provides:

• Premium coffee beverages prepared from Karnataka-sourced Arabica beans
• Fresh roasted coffee beans for retail purchase
• Catering services for events and corporate functions
• Coffee-related content and information through our website
• Online ordering platform for coffee and related products

3. User Eligibility

To use our services, you must:

• Be at least 18 years old to place orders independently
• Be at least 13 years old to browse our website (with parental guidance)
• Have the legal capacity to enter into binding contracts
• Provide accurate and truthful information when required
• Comply with all applicable laws and regulations

4. Website Use and Restrictions

4.1 Permitted Use

You may use our website for:

• Browsing our coffee menu and services
• Placing orders for coffee and related products
• Reading information about our company and coffee
• Contacting us for inquiries and support

4.2 Prohibited Activities

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our website or services
• Upload malicious code or harmful content
• Copy, distribute, or modify our website content without permission
• Impersonate others or provide false information
• Use automated systems to access our website (except for legitimate business purposes)

5. Orders and Payments

5.1 Order Process

When you place an order through our website or in-person:

• Orders are subject to availability and confirmation
• All prices are listed in Indian Rupees (INR) and include applicable taxes
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee immediate availability

5.2 Payment Terms

• Payment is due at the time of order placement or pickup
• We accept cash, credit/debit cards, and digital payment methods
• Refunds are subject to our Refund Policy
• Failed payments may result in order cancellation

5.3 Order Modifications

Orders may be modified or cancelled subject to:

• At least 1 hour advance notice for custom orders
• Availability of ingredients and preparation capacity
• Our operational policies and constraints

6. Coffee Shop Policies

6.1 Operating Hours

Our coffee shop operates during posted hours:

• Monday - Friday: 7:00 AM - 10:00 PM
• Saturday - Sunday: 8:00 AM - 11:00 PM
• Hours may vary during holidays and special events

6.2 Conduct in Store

While visiting our coffee shop, you must:

• Respect other customers and our staff
• Maintain reasonable noise levels
• Keep our premises clean
• Follow all safety and health guidelines
• Respect our property and equipment

6.3 Reservation and Seating

• Seating is available on a first-come, first-served basis
• Large groups should call ahead for special arrangements
• We may implement time limits during peak hours
• Proper attire is required at all times

7. Allergen and Dietary Information

We strive to provide accurate allergen and dietary information:

• Our coffee products may contain allergens including milk, nuts, and gluten
• Please inform our staff of any allergies or dietary restrictions
• We are not responsible for cross-contamination
• Ingredient lists are available upon request

8. Intellectual Property

8.1 Our Content

All content on our website, including text, images, logos, and trademarks, is our property or licensed to us and is protected by intellectual property laws.

8.2 User-Generated Content

By posting content on our website or social media, you:

• Grant us permission to use, modify, and display such content
• Represent that you own or have rights to the content
• Agree that we may use this content for marketing purposes

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information when using our services.

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide our services "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific service
• We are not responsible for third-party actions or content

11. Indemnification

You agree to indemnify and hold harmless Hicifelt Coffee from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your breach of any applicable laws
• Your infringement of others' rights

12. Termination

We may terminate or suspend your access to our services at any time for:

• Violation of these Terms
• Fraudulent or illegal activities
• Abusive behavior towards our staff or other customers
• Non-payment of outstanding amounts

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be resolved through:

• Good faith negotiation between parties
• Mediation if direct negotiation fails
• Final resolution through courts of Bengaluru, Karnataka, India

14. Changes to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website with updated "Last updated" date
• Effective immediately unless otherwise specified
• Binding on all users after the effective date

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Force Majeure

We are not liable for delays or failures in performance due to causes beyond our reasonable control, including natural disasters, government actions, or public health emergencies.

17. Contact Information

For questions about these Terms, please contact us:

18. Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Hicifelt Coffee regarding your use of our services.